Canadian Flight Compensation – How It Works 2025/2026

Flight compensation in Canada – when your flight is delayed, here is what you are entitled to and under which circumstances

What the rules cover

• These rules apply to flights to, from, or within Canada.

• They only apply when the airline is responsible for the delay or cancellation (not weather, safety issues, strikes, etc.).

• You must be told about the disruption 14 days or less before your flight for compensation rights to apply.

• You have up to 1 year to file your claim with the airline.

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Compensation Amounts (Delays & Cancellations)

Large airlines (e.g., Air Canada, WestJet, Porter, Air Transat)
Based on how late you arrive at your final destination:

• 3 to <6 hours late: $400

• 6 to <9 hours late: $700

• 9+ hours late: $1,000

• Even if you choose a refund instead of rebooking, you still get the lowest level ($400 for large carriers)

Small airlines (e.g., Canadian North, etc.)

• 3 to <6 hours late: $125

• 6 to <9 hours late: $250

• 9+ hours late: $500

• Refund instead of rebooking still earns the lowest amount ($125).

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When You Can Ask for Compensation

You can file a claim if ALL of the following are true:

• The delay or cancellation was within the airline’s control (not weather or safety).

• You were informed 14 days or less before the flight.

• You arrived at your destination 3+ hours late.

• You submit the request in writing (usually online or by email). OTC

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Other Rights Beyond Cash

Airlines must also provide basic support when flights are delayed or cancelled, including:

• Food and drinks after 2 hours waiting.

• Access to phone/computer to contact someone.

• Hotel and transport if an overnight delay is needed and it’s under the airline’s control.
  (This is separate from the cash amounts above)

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Important Notes

• If the disruption is due to weather or safety reasons, airlines often do not have to pay compensation.

• You can still get a refund or rebooking, but you might not get the extra cash if the airline says the issue was outside their control.

• Compensation must be paid within 30 days of a valid claim.

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How to Claim

1. Find your flight number and date.

2. Go to the airline’s website and use their compensation claim form.

3. Submit within 1 year of the disrupted flight.

4. Keep all tickets and documents – you may need them for proof.

Who to Contact if Your Flight Compensation Claim is Denied

1. Canadian Transportation Agency (CTA)

• The CTA is a federal agency that enforces airline passenger rights in Canada.

• You can file a complaint online if your airline refuses to pay compensation you are entitled to under the APPR.

• They will review your case and can order the airline to pay if they find you are eligible.

CTA Contact Info / Complaint Portal:

• Website: https://otc-cta.gc.ca/eng/complaint-and-dispute-resolution

• Phone: 1‑866‑Call‑CTA (1‑866‑225‑5822)

 

Photo credit: skiesmag